Frequently Asked Questions
Yes! All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready.
We design portraits for pets of all shapes and sizes. Cats, horses, rabbits and anything in between.All animals are welcome!
Yes! We have a variety of options to suit your pet parent needs.
Right now, we have costume options for 1 pet, 2 pets, and even 3 pets together in one portrait!
If you don't like your art we'll edit it free of charge until you say you love it. If you receive your order and for some reason you don't like it, we'll redo the art and replace it for you.
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note: All examples on our website were produced using high quality photos.
Right now we can't change the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would generally advise selecting a different costume.
Shipping times vary as we do ship worldwide from different fulfilment centers based on your location. Average shipping time is about 8 to 12 business days. Your tracking number will be updated 3-7 days after your order has been shipped.
You will only receive shipping confirmation after your item has been fulfilled. After we sent out the package, you can get a tracking number and you can check the tracking information in this site: CLICK HERE
Please fill in your account email and order number /tracking number in -Track Your Order of the website to monitor the order status.