Return & Refund Policy

Return Policy

Due to the customized nature of the products we produce at RealCanvasFarm, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

Please make sure you have read the Custom Pet Portrait Guidelines

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We are here to help，please feel free to submit a email if you have any issue with your order!

Order Cancellations and Changes

If you would like to cancel your order or make any changes, please contact us within 24 hours after placing the order. Due to the fact that all items are handmade to order, we don't accept cancellations or changes after 24 hours for any reason.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.

We do not accept new pictures after revision, but you are welcome to provide more photos to supplement the pet details you need.

If the design draft has been completed, cancellation of the order may require a 30% design draft fee. Please try to contact customer service for support. We hope that every painting can satisfy you.

Damages and issues

Please inspect your order upon reception and contact us in 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

No returns or exchanges for non-quality issues
·Products without sufficient proof of purchase
·Lost or stolen products
·Items that have expired their return period
·Non quality-related issues (after 30 days of purchase)
·Free products
·Repairs through 3rd parties
·Damage from outside sources
·Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
·Purchases from unauthorized resellers

Refunds (if applicable)

 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.