Shipping Policy
Delivery Time = Warehouse Processing Time + Shipping Time
Warehouse Processing Time : Customized orders leave our warehouse within 8-10 business days. Business days are Monday-Friday, excluding public holidays.
Shipping Time:
Standard Delivery: 8-12 business days.
Notice
The factory wil make a producion plan within 24 hours aler you suomit the order, so the customized informaion canot be changed once suomined,please check your customizedinformation carefully.
These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
Tips for shipping
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process
2)Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO isnot acepied if you choose expres shipping. Your addres should be detaied enugh,even indlude apatment or unit umber. Nondelivery or extra shiping fe due to
personal reasons will not be taken by RealCanvasFarm.
4) Your order can be tracked in details only when it anrives in your county's facliy. After it arrives in your county, please aow 5-7 days more for the package to reach you
If you have any problem, please contact our customer service department with e-mail:info@realcanvasfarm.com
We will reply you within 24 hours in business day and 48 hours in non-business days.
ABOUT TAX: Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, KRS cannot declare purchased items as a gift or list an amount that lower than the actual product price.
If your order shows delivered but you didn’t receive it, please contact your local shipping carrier with your local tracking number first (which can be found in the original tracking email we sent you), then ask them to get a certificate of not receiving the order and submit it to us. The local shipping carriers usually tell you they do not have that certificate, please walk into their office and complain them, they have to give it to you according to their complaint policy.
Warehouse Processing Time : Customized orders leave our warehouse within 8-10 business days. Business days are Monday-Friday, excluding public holidays.
Shipping Time:
Standard Delivery: 8-12 business days.
Notice
The factory wil make a producion plan within 24 hours aler you suomit the order, so the customized informaion canot be changed once suomined,please check your customizedinformation carefully.
These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
Tips for shipping
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process
2)Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO isnot acepied if you choose expres shipping. Your addres should be detaied enugh,even indlude apatment or unit umber. Nondelivery or extra shiping fe due to
personal reasons will not be taken by RealCanvasFarm.
4) Your order can be tracked in details only when it anrives in your county's facliy. After it arrives in your county, please aow 5-7 days more for the package to reach you
If you have any problem, please contact our customer service department with e-mail:info@realcanvasfarm.com
We will reply you within 24 hours in business day and 48 hours in non-business days.
ABOUT TAX: Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, KRS cannot declare purchased items as a gift or list an amount that lower than the actual product price.
If your order shows delivered but you didn’t receive it, please contact your local shipping carrier with your local tracking number first (which can be found in the original tracking email we sent you), then ask them to get a certificate of not receiving the order and submit it to us. The local shipping carriers usually tell you they do not have that certificate, please walk into their office and complain them, they have to give it to you according to their complaint policy.